Orders & Payment
It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.
We provide updates by email when your order is delayed, shipped or ready for pick up. Check your email inbox for the most up-to-date information on your order.
Yes. Part or all your order can be cancelled (custom items excluded) provided it has not started the packing and shipping process. We work to fulfill all of our orders as quickly as possible, so the shipping process starts quickly after order placement. Please contact us to cancel your order.
For Tabletop Collection, Table Couture and Ready-to-Assemble Furniture the final calculation of taxes and shipping charges are shown in the last stage of your checkout process.
For Custom or Made-to-Order Furniture - delivery charges are determined by your delivery destination, items ordered, level of delivery service required. For your location, please contact us.
We'll send you a confirmation email, including your order number, within 24 hours of your order being placed.
We currently only ship to Canada and the United States.
Shipping costs will apply. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are and the products that you bought.
For Tabletop, table couture and ready-to-assemble furniture - orders processed in Canada and the United States will take 5-10 business days to arrive.
For Custom or made-to-order Furniture - deliveries can take anywhere from 14+ weeks.
Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
*Made to Order or Custom furniture are final sales and cannot be cancelled, returned or exchanged.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
All furniture products carry a one (1) year warranty unless otherwise specified. Valid from the date of delivery or pick-up. The warranty applies to manufacturing defects resulting from residential use only. Our products are not intended for commercial nor industrial use. This guarantee does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains. Products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this guarantee. This guarantee does not apply if the product has been placed outdoors or in a harsh environment. This guarantee does not cover consequential or incidental damage. The original receipt is required for all claims and is non-transferrable.
Goods requiring assembly need special care when handling. Inspect all parts and hardware BEFORE assembly. Valid part and/or hardware claims must be made PRIOR to assembly. Damages resulting from assembly errors and/or mishandling of parts, most notably scratches, are not covered by this guarantee.
You may have consumer rights under applicable federal and or local law that supersede aspects of this warranty. This warranty does not, in any way, supersede the rights given to you by law. As such, these exclusions or limitations may not apply to you.